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Our Commitment

Our Commitment

Quality Guarantee

We at Creative India Exports are committed to deliver you what has been promised. We never compromise on the quality and stay most committed to fulfill our buyers aspirations. We Take utmost care in delivering the right merchandise to the consumer in Textiles, Accessories & Apparels.

Apparel

Each and every garment is thoroughly inspected and we ensure that you receive the best quality of production. All our Clothing is guaranteed to be first Quality, we guarantee our items to be of highest quality standards of the industry. We Follow strict and vigilant procedure and measures to ascertain quality guarantee.

Pre-sewing stages
Inspection of incoming raw material. Once a purchase order is finalised, the process starts with the procurement of raw material. The primary raw material used by the industry is fabric (woven or knitted), and constitutes around 50-60 per cent of the cost of manufactured RMGs. Other raw material like sewing thread, buttons, trims and other accessories are procured simultaneously. The quality of these raw materials is ascertained by inspection and laboratory testing to ensure they meet specified standards. While the visible quality parameters like defects, damages and dimensions are ensured through visual inspections, other parameters like shrinkage and colour-fastness are ascertained through laboratory testing.

Laying and cutting

The next stage is laying and cutting. The process of inspection screens out the defective material and hence the defects in RMG creep in from this stage. The laying and cutting operation involves spreading fabric in layers, marking pattern and cutting.

Our production units use automatic spreaders, plotters and cutting machines to enable faster production with high precision and also to avoid marking operation in cutting. Manual cutting is used for maintaining alignment in case of checked and striped fabric and also for smaller orders. Band knife cutting machine is used for precision cutting of smaller parts.

Sewing operations

After cutting, inspection, marking and bundling, cut pieces are taken for sewing. Here, the parts are assembled and stitched.

Sewing machine with direct drive and under bed trimmer (UBT) are used for better quality and faster production. Efficiency for specific operations has been improved by minor technical interventions like folder attachments, which improve production by 50 per cent, and deliver consistent quality.

Post-sewing operation (washing, finishing, packaging)

Depending on the quality requirements, some products may go for washing and special finishes. With the integration of the technology and the best management practices along with adequate training to the manpower has brought about zero defect apparel in our manufacturing.

Fashion Accessories

Creative India Exports undertakes quality and safety tests for fashion accessories to ensure our products are compliant with global regulations, as well as our own standards.

Creative India Exports conducts testing and inspection services at every stage of development and manufacturing for our fashion accessories. From components, such as zippers, linings, interlinings, buckles, clasps and buttons; to finished products like jewelry, belts and handbags, our experts assess and test the physical, mechanical and chemical properties of our fashion accessories.

Jewelry Testing
Creative India Exports undertakes fashion jewelry tests for both children’s and adult products to ensure compliance and regulations, as well as performance tests to measure torque, tension, compression, flammability, resistance to corrosion and more.

Sunglasses Testing
Creative India Exports tests sunglasses to ensure that sufficient visible light passes through while providing adequate protection from harmful UV exposure. In addition, we asses sunglasses for transmittance properties, optical powers, scattered light, material and surface quality, robustness, resistance to radiation and more for non-prescription sunglasses and fashion eyewear.

Handbag Testing
Creative India Exports tests the strength of straps and strap fastenings as part of the quality assessment of handbags and small luggage items. We carry out strength tests utilizing state-of-the-art equipment to assess the risk of strap failures, whether at fastenings (e.g., buckles) or where the strap is attached to the body of the item itself. In addition, a full range of colorfastness tests and water spotting are performed to measure the risk of color transfer to clothing, along with possible blistering of leather finishes when exposed to water.

Belt Testing
CIE conducts a comprehensive assessment of belts for labeling purposes, color fastness, and tarnishing of buckles and metal components. Whether composed of leather or fabric material, our experts test to ensure finished products are fit for consumer satisfaction.

Textiles

Creative India Exports conducts various tests to ensure the quality of Yarn & Making of fabric.

Ends and picks, Count of Yarn from fabric wrap & Weft, Grab test, length& width of Fabric, tensile Strength. precision balance, Moisture content, mean thickness, abrasion, tearing strength are the important parameters we test to ensure the right quality.

We guarantee you'll be happy with both the quality, as well as the customer service you receive.

Cancellation

You are allowed to make a cancellation and get a full refund before production; after production, there will be a 20% restocking fee. No cancellation is accepted after shipment. We will confirm with you your order and shipping address before production. If you are not available to answer our calls or do not respond to our email within 24 hours, your order will be considered as confirmed.

Return & Refund

Items Qualified for Returns:

Items must be packed using original packaging materials.

Items must be in good condition and resalable.

Items must be returned within 3 days of delivery.

We do not accept returns for items shipped internationally.

Items Not Qualified for Returns:

Items that have been used or unsellable.

Clearance and closeout sale items.

Custom built or DIY products.

Items shipped beyond 3 days of delivery.

Expedited, long distance and freight shipping fees.

Items that are damaged or defective. For products that are damaged or defective, please see our Damaged & Defective Products Policy.

Items that are returned without prior authorization. Items returned without first obtaining authorization may have the return and refund denied.

Once the item is received in good condition, we will make a refund within 48 hours.

Restocking Fees

Restocking fees do not apply to qualified returned merchandise or cancellation made before production. If the return is made within 3 days of delivery, no restocking fee will be applied. Beyond 3 days, or the item is returned in a non-resalable condition, a restocking fee may be charged. We will discuss this on a case-by-case basis. Please email us at info@creativeindiaexports.com to discuss.

Damaged and Defective Merchandise

If you receive an item that has been damaged during shipment or has a manufacturing defect, please contact us and we will work with you to solve the problem.

All damaged or defective products must be reported within 3 days of delivery with photo proof. Please retain all original packaging and documentation, as they will be needed to process your replacement.

Items returned as damaged or defective but are found to be in proper condition after inspection will be subject to a 25% restocking fee and deduction of round trip shipping charges.

Shipments arriving via freight must be inspected prior to acceptance. Any damage, no matter how minor, should be noted with the shipper. Signing for a package and failing to note damage to the packaging will result in the customer assuming responsibility for any damaged merchandise.

Items Damaged in Transit

If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 3 working days, as well as providing us with the proof as following:

1. Photos of the front and back sides of the packaging box

2. Photo, video, screenshot of the defective item

3. Photo, video, screenshot of the defect or defective area

Our sales manager will communicate with you for further information.

No refunds will be given in the following cases:

In case of minor design and colour variations.
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.